You know if you make a customer unhappy, they won’t tell five friends, they’ll tell 5,000 friends.
You know if you make a customer unhappy, they won’t tell five friends, they’ll tell 5,000 friends.

Similar Jeff Bezos quotes:
Other Entrepreneurship :
- Seek advice on taking risk from a capitalist and not from a gambler.
- The joy of disruption comes from accepting that we all live in a temporal state.
- Start with the customer and work backward
- Don’t die without fulfilling your purpose.
- Have no fear of perfection – you’ll never reach it.
- Every day is day 1
- Procrastination is the enemy of action!
- I cannot give you the formula for success, but I can give you the formula for failure which is, Try to please everybody.
- I became an entrepreneur because I wanted to innovate to improve people’s lives, not to become a pesky, spam―crazy nuisance.
- Ideas are meaningless without a masterful execution.
- Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.
- If you want to increase productivity, cut the timeline in half.
- If Entrepreneurship was easy, the term would have been easier to pronounce too!
- No one will ever remember you until you set an example
- Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.
- I believe you have to be willing to be misunderstood if you’re going to innovate.
- Pretend to be completely in control and people will assume that you are.
- Sell before you start
- Opinions killed more people than crime
- Tough times don’t last. Tough people do.