You know if you make a customer unhappy, they won’t tell five friends, they’ll tell 5,000 friends.
You know if you make a customer unhappy, they won’t tell five friends, they’ll tell 5,000 friends.

Similar Jeff Bezos quotes:
Other Entrepreneurship :
- Quality is more important than quality. One home run is better than two doubles.
- Opinions killed more people than crime
- The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.
- Being busy doesn’t mean being productive.
- Entrepreneurship should be a viable career path not just a last resort to joblessness.
- Time doesn’t change things. It’s how we use our time that makes the difference.
- You can have a job, or you can have a career, or you can have a calling.
- You can win big battles by winning small victories at a time
- The way to screw up somebody’s life is to give them what they want.
- Every day is day 1
- Really, the only thing that makes sense is to strive for greater collective enlightenment.
- There is no try. There is only do.
- An entrepreneur is more useful and valuable to the economy than an economist.
- Success is getting what you want. Happiness is wanting what you get.
- The difference between a boss and a leader: a boss says ‘Go!’ – a leader says, ‘Let’s go!’
- Courage doesn’t mean you don’t get afraid. Courage means you don’t let fear stop you.
- People have a voracious appetite for a better way, and yesterday’s ‘wow’ quickly becomes today’s ‘ordinary’.
- He who is afraid to lose, is not ready to win
- The secret of success is to do the common thing uncommonly well.
- Everything around you that you call life was made up by people, and you can change it.